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Delivery

Region of delivery

We ship orders worldwide and use all available shipping services for that. Shipments to Europe, Asia and other continents depart fr om our Prague warehouse in Czech Republic. Shipments to Russia and CIS depart from our factory warehouse in Voznesenskoye, Russia. 


Shipping cost

The shipping cost is calculated with the help of online calculator of the chosen shipping service. The final price depends on the quantity, size and weight of the boxes and also on your address (city and postal code). Usually, shipping of the minimum order to European countries costs 20-40 EUR, abroad Europe – 80-130 USD, to Russia and CIS  – 500-2,000 RUB. 

We have contracts signed with several transport companies, and this helps us to offer better shipping costs. The more boxes we ship to you – the cheaper price is payed for every one of them. So, if you plan to make several small orders, it may be more profitable to make them simultaneously to have better shipping cost.  

Regular post shipping can be cheaper for small parcels, but often we find that its cost is not very different from courier services. Regular Czech Post can be the only option though if there are no offices of other shipping services in your region (Iran and other countries).


Customs fees

All goods shipped from Prague are customs cleared for Europe. There won't be any additional payments for European shipments.

If you need to ship the order abroad Europe, we will pay all export fees at the customs from our side. To know if there may be any additional import fees in your country, you'll need to contact your customs office, as this depends on the laws of your region.

If there are any limits on the weight or cost of the parcel, we will help you to fit these requirements. If your customs needs to have additional information specified in the invoice (country of origin, material, etc.), please inform us about it – and we'll do everything to simplify customs clearance for you.

For parcels sent to Russia or CIS there is no need in customs clearance.


Time of delivery

Delivery by courier shipping services takes 3-5 working days for Europe and 5-7 working days abroad Europe. In Russia and CIS it can take from several days to 2 weeks. When the order is shipped, we send you an e-mail with the final invoice and the tracking number that will help to check wh ere your order is at the shipping service's website.

Regular post shipments arrive later: 1-2 weeks for Europe, 2-4 weeks abroad Europa and 2-4 weeks for Russia and CIS.


Order receiving

Courier service delivers the order precisely to your address specified in the invoice. If you order shipping to your company address, any representative of your company can confirm receiving. If you order as an individual, you'll need to confirm the person of receiver. Courier will use the phone number specified in your order to confirm the time of delivery.

To receive the parcel that was shipped by regular post, you'll need to visit the nearest post office. You'll need to show a document that will confirm the person of receiver.


Balance of saving and comfort

We check costs of different services and choose the best offer for your region to help you to save money on shipping. At the same time, you can choose the way of shipping that is preferable for you, and we'll follow your recommendations. Moreover, you always can pick up the order yourself. If you plan to visit Prague or if you plan to pass by this city, we can reserve the goods for you, and you'll pick it up straight from the warehouse. In Russia you can pick up your order at our factory in Voznesenskoye (Nizhny Novgorod region) or in our company store in Moscow (Kremlin in Izmailovo).